Table of Contents

SaaS Contracting Best Practices

Unless your solution is very complex, strive for ‘click-through’ agreements to avoid costly redlining; this means providing fair and reasonable terms & conditions
Strive for multi-year agreements
Include automatic renewals with built-in price increases
- Provide terms for non-renewal notification length and method
- Provide adequate notice to your client that their contract is due to auto-renew
Limit your liability
Limit the right to terminate
Include an arbitration clause and choose the governing law in the event of a dispute
Make it clear who is responsible for implementation and ongoing support
Explain your data security and privacy provisions
Describe intellectual property ownership, data ownership, and data return procedures
Define service level agreements
- Uptime
- Data backup and restore obligations

Two good checklists from UpCounsel and from Vendr

Contract Lifecycle Management Vendors

(*) = recommended

The author/editor of this blog works for Insight Partners who has invested in Conga